Privacy Policy

Loungefly US Malls Privacy Policy

At Loungefly US Malls, we value your trust and take the protection of your personal information seriously. This policy is designed to clearly explain how we collect, use, and safeguard your data—no complex legal jargon, just straightforward details you need to know.

1. What Information Do We Collect?

We only gather information that helps us serve you better, including:
  • Personal Details: When you place an order or contact us, we may collect your name, email address, phone number, shipping/billing address, and payment-related information (e.g., card details—note: we never store full payment info directly; this is handled by secure third-party payment processors).
  • Browsing & Usage Data: We may collect anonymous data like your device type, browser, pages visited on our site, and how you interact with our products (e.g., items viewed, search queries). This helps us understand user preferences and improve our site experience.

2. How Do We Use Your Information?

Your data is used solely to enhance your shopping experience and support our services:
  • Process and fulfill your orders (e.g., ship items, send delivery updates).
  • Provide customer service (respond to your questions, resolve issues, follow up on feedback).
  • Personalize your experience (recommend products you might like based on browsing or purchase history).
  • Improve our products and site (e.g., fix bugs, add popular features, update product collections).
  • Send important updates (e.g., order confirmations, policy changes) or optional marketing communications (e.g., new arrivals, exclusive offers)—you can opt out of marketing emails anytime.

3. How Do We Protect Your Information?

We take steps to keep your data safe:
  • We use secure technologies (e.g., encryption) to protect personal and payment information during transmission.
  • Access to your data is limited to our trusted team members who need it to perform their roles (e.g., processing orders, providing support).
  • We regularly review and update our security practices to prevent unauthorized access, use, or disclosure.

4. Do We Share Your Information with Third Parties?

We never sell or rent your personal information to third parties for marketing purposes. We may share data only in these limited cases:
  • With trusted service providers who help us run our business (e.g., payment processors, shipping carriers)—these partners are required to keep your data confidential and only use it to assist us.

5. Your Choices & Control

You have control over your information:
  • View or update your account details (name, address, email) anytime through your site account.
  • Opt out of marketing emails by clicking the “unsubscribe” link at the bottom of any promotional message.
  • Request to delete your personal information—contact us at the email below, and we’ll assist you (note: we may keep some data for a short time to fulfill legal obligations or resolve pending issues).

6. Contact Us

If you have questions about how we handle your information, want to update your preferences, or need further clarification, reach out to us at [email protected].
We may update this privacy policy occasionally to reflect changes in our practices—we’ll notify you of any significant updates via email or a notice on our site.
Thank you for trusting us with your information. We’re committed to keeping it safe and using it responsibly.
The Loungefly US Malls Team