Terms of Purchase

Loungefly US Malls Terms of Purchase

By placing an order on Loungefly US Malls, you agree to the following terms and conditions. We’ve kept these straightforward to ensure a clear shopping experience for all customers.

1. Order Confirmation

  • When you submit an order, you will receive an immediate email acknowledgment (this is not a formal order confirmation).
  • A formal order confirmation with your order number will be sent within 24 business hours once payment is verified.
  • We reserve the right to cancel or modify orders if there are errors in product pricing, availability, or if we suspect fraudulent activity. You will be notified promptly if this occurs.

2. Shipping & Delivery

  • Processing Time: Orders are processed and shipped within 1-3 business days of payment confirmation.
  • Delivery Time: Standard delivery takes 6-12 business days from the date of shipment.
  • Shipping Fees: We offer free global shipping on all orders—no minimum purchase required.
  • Shipping Updates: You will receive a shipping confirmation email with a tracking number once your order ships, allowing you to monitor delivery status.
  • Customer Responsibility: Please provide accurate and complete shipping information. We are not liable for delays or non-delivery caused by incorrect address details.

3. Payment Terms

  • Currency: All prices on the website are displayed and processed in United States Dollars (USD).
  • Payment Methods: We accept major credit cards, PayPal, and other secure payment options as listed at checkout.
  • Payment Security: Your payment information is protected by encrypted technology (processed by trusted third-party payment providers). We do not store full payment details.
  • Additional Charges: There are no hidden fees—all prices include applicable taxes (where required by law). Any customs duties or import fees for international orders are the sole responsibility of the customer.

4. Returns & Refunds

  • Return Period: You may return eligible items for a refund within 60 days of delivery. Items must be unused, in their original packaging, and in resalable condition (no stains, damages, or missing parts). Customized/personalized items are non-returnable unless defective.
  • Refund Processing: Approved refunds will be credited to your original payment method within 5-10 business days after we receive and inspect the returned item.
  • Return Process: To initiate a return, contact our support team at [email protected] with your order number and reason for return—we will provide a Return Authorization (RA) number and shipping instructions.

5. Product Availability

  • We strive to maintain accurate stock levels on our website, but occasional stock shortages may occur. If an item you ordered is out of stock, we will notify you within 48 business hours and offer a full refund or alternative product (if available).

6. Customer Responsibilities

  • You warrant that all information provided during checkout (name, shipping address, payment details) is accurate and current.
  • You agree to use the website and purchase products for personal, non-commercial use only.

7. Contact Us

If you have questions about these Terms of Purchase, please reach out to our support team at [email protected].
We reserve the right to update these terms occasionally—significant changes will be notified via email or a site notice. Your continued use of the website constitutes acceptance of updated terms.
Thank you for shopping with Loungefly US Malls!
The Loungefly US Malls Team