Shipping Policy

Loungefly US Malls Shipping Policy

This Shipping Policy outlines the details of order processing, delivery timelines, and related requirements for all purchases on Loungefly US Malls. We strive to ensure efficient and reliable delivery for every customer.

1. Order Processing Time

After your payment is verified, orders will be processed and prepared for shipment within 1-3 business days. Processing may take slightly longer during peak seasons (e.g., holidays, sales events) or due to unforeseen inventory adjustments—we will notify you promptly if there is any delay in processing your order.

2. Delivery Timelines

  • Standard delivery typically takes 6-12 business days from the date your order is shipped.
  • Delivery timelines are estimates and may vary based on your location, local postal services, or external factors (e.g., customs processing, weather conditions).
  • We do not offer expedited or 加急 shipping options at this time—all orders are shipped via standard delivery methods.

3. Shipping Updates & Tracking

  • Once your order is shipped, you will receive a shipping confirmation email containing a unique tracking number.
  • You can use the tracking number to monitor the status of your delivery through the relevant shipping carrier’s website.
  • If you do not receive a shipping confirmation within 4 business days of placing your order, please contact our support team for assistance.

4. Address Information & Responsibilities

  • It is your responsibility to provide accurate, complete, and up-to-date shipping information during checkout (including street address, city, postal code, and contact number).
  • We are not liable for delivery delays, non-delivery, or misdelivery caused by incorrect or incomplete address details.
  • If you need to modify your shipping address after placing an order, please contact us within 12 hours of order submission—we cannot guarantee address changes after this window as orders are processed quickly.

5. International Shipping Notes

  • We offer international shipping to most countries worldwide.
  • For international orders, customs duties, import taxes, or other local fees may apply. These charges are the sole responsibility of the customer and are not included in the product price or shipping costs.
  • Customs processing times vary by country and may extend the overall delivery timeline—we recommend checking with your local customs office for more information.

6. Missing or Delayed Deliveries

  • If your order does not arrive within the estimated delivery window, please first track your package using the provided tracking number.
  • If the tracking information shows the package as delivered but you have not received it, contact your local postal service or shipping carrier to file a claim.
  • For unresolved delivery issues (e.g., lost packages, prolonged delays), please contact our support team at [email protected] with your order number and tracking details—we will assist in investigating the matter.

7. Contact Us

If you have questions about shipping, tracking, or delivery-related issues, please reach out to our support team at [email protected].
We reserve the right to update this Shipping Policy occasionally—significant changes will be notified via email or a notice on our website.
The Loungefly US Malls Team